Public Works & Utilities

Registering for the Utility Access Customer Portal

 Sign in to the Utility Access Portal.  If you have used the city eplace portal for a permit, plan, or license, use those login credentials. If you are a first-time user, select Create an Account at the bottom.

Enter your credentials: Email, First Name, Last Name, Mobile Phone, and a Password.  Password Requirements include: 8 characters, an upper case, lower case, a number, and no parts of your username.  Once entered, click Sign Up.

The next screens off an option to use Multi-Factor Authentication for your Auto Pay information.  This is optional.  If you do not want to enable multi-factor authentication, click continue.

At this point, Utility Access validates your email address.  Enter the Code from the email to verify your account creation.

After registering, you are redirected to the ePlace portal to login.

Saving a Payment Method in the Customer Portal

To add your payment method(s) in the upper right-hand corner of the portal.  Select the circle with your initials and select Payment Info.

Enter the payment method(s)

If you need to edit an expiration date, you can do so by editing the payment method using the pencil on the right-hand side of the payment method.  Users can enter as many payment methods as he or she chooses.

Create one login as the main company login.  

Other members of that company can login using their personal login credentials and associate that login with the main company login to view records.

Once logged into ePlace, in the upper right-hand corner, click on your user name and select contact manager. 

Under the My Associations portion, search for the company by name or email.  Once located, select request access

This brings up an email box that is directed to the company email for approval.  

The main company login then approves the association and can manage the sub contacts as members of the company change