Duluth Workforce Development
COVID Updates
Unemployment Insurance Questions and Answers
- To maintain the health and safety of clients and staff, CareerForce in Duluth is currently closed to the public.
- City of Duluth Workforce Development staff will be working remotely starting March 18thand eliminating in-person appointments. DWD staff will be monitoring their email and phone messages daily.
- Staff from other agencies housed within CareerForce will also be moving away from in-person appointments, and many will be working from home.
- Phone lines are open and will be answered as soon as possible. Call your CareerForce employment counselor or the front desk with questions: 218-302-8400
- If you have lost your job due to COVID-19, information on Unemployment Benefits can be found at https://www.uimn.org/applicants/needtoknow/news-updates/covid-19.jsp
- You can apply for Unemployment Benefits at https://www.uimn.org
- The system is available Monday through Friday from 6:00 A.M.to 8:00 P.M. Central Time.
- Both new and existing applicants may apply for benefits based on the following schedule:
| If your last digit of your Social Security Number is: |
Day of the Week |
Time |
| 0, 1 or 2 |
Monday |
6 A.M. to 8 P.M. |
| 3, 4 or 5 |
Tuesday |
6 A.M. to 8 P.M. |
| 6, 7, 8 or 9 |
Wednesday |
6 A.M. to 8 P.M. |
| Any |
Thursday |
6 A.M. to 8 P.M. |
| Any |
Friday |
6 A.M. to 8 P.M. |
UI Customer Service Schedule:
| If you need: |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
| Help to complete an application |
Not available |
Not available |
Not available |
Not available |
8:00 a.m to 4:30 p.m. |
| to request a payment |
Not available |
SSNs ending in: 1, 3, or 5 (6am to noon) 7 or 9 (noon to 6pm) |
SSNs ending in: 0, 2, or 4 (6am to noon) 6 or 8 (noon to 6pm) |
SSNs ending in: any number:6 a.m. to 6 p.m. |
SSNs ending in: any number 6 a.m. to 6 p.m. |
| help with your password |
8 a.m. to 4:30 p.m. |
8 a.m. to 4:30 p.m. |
8 a.m. to 4:30 p.m. |
8 a.m. to 4:30 p.m. |
8 a.m. to 4:30 p.m. |
| help with questions about your account |
8 a.m. to 2 p.m. |
8 a.m. to 2 p.m. |
8 a.m. to 2 p.m. |
8 a.m. to 2 p.m. |
Not Available |
If you are looking for work right now:
The State of Minnesota’s resources for workers during the COVID-19 crisis are available at https://mn.gov/deed/newscenter/covid/workers/
If you have questions about who are considered ‘critical workers’ during the Governor’s Stay at Home Order, please see the updated list at https://mn.gov/deed/newscenter/covid/business-exemptions/
If you are self employed or a small business, please refer to our Employer page at https://duluthmn.gov/workforce-development/employer-services/
Employer page: https://duluthmn.gov/workforce-development/employer-services/
For Employers
If you have questions about who are considered ‘critical workers’ during the Governor’s Stay at Home Order, please see the updated list at https://mn.gov/deed/newscenter/covid/business-exemptions/